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Sales Associate, Customer Service Canada


Ancaster, ON, CA, L9G 3L1

L9G 3L1
Shift Type:  Bakery Operations
L9G 3L1

Aspire Bakeries is a North American baking company with a leadership position in specialty frozen baked goods. Formed from leading bakery companies, its innovative food portfolio includes breads, artisan breads, buns, cookies, donuts, muffins and pastries from beloved brands like La Brea Bakery®, Otis Spunkmeyer®, and Oakrun Farm Bakery®. With 13 bakeries in North America, we are committed to driving innovation, predicting upcoming consumer trends and flavors, and exceeding our customers’ expectations. Aspire Bakeries champions the values of Integrity, Ownership, Customer Focus, Creativity and Care to help us deliver on People Safety, Food Safety, Quality and Collaboration.

Position Purpose

This position is responsible for assisting the Retail Store Supervisor in fulfilling the duties required to operate an efficient and profitable retail outlet.



  • Operate the cash register and process the sale of merchandise
  • Greet and interact with customers and monitor customers to assist the store in loss prevention
  • Maintain the appearance of the store, some cleaning as required
  • Stock shelves, checking for freshness - remove product if necessary
  • Answer phone, takes orders for special request or large order requests
  • Processes donation requests
  • Ensure that the store is never left unattended, one person present at all times
  • Protect employees and customers by providing a safe and clean environment
  • Respond to customer complaints and comments
  • Package product as required i.e. bagels, predeposit muffins, cookies
  • Ensure that all employees are aware of their responsibilities specific to food safety, legality and quality
  • Adhere to all applicable job procedures as outlined in SOP manual
  • Adhere to GMPs and Health and Safety rules as outlined in employee handbook
    • Keep work area clean and clear of hazards
    • Report any unsafe conditions, incidents or injuries to supervisor immediately
    • Use all prescribed personal protective equipment
  • Adhere to food safety practices and ensure they are being followed
    • Visually inspect the board loader area to ensure food safety
    • All tools to be cleaned and maintained in good repair. Report any broken, damaged, or missing tools to your supervisor. Do not discard any damaged or broken tools.
    • Follow all GMPs including maintaining personal hygiene, handwashing/sanitizing hands, clean up spills (i.e.: ingredients, water, debris and wood)
    • Report any foreign material findings to your supervisor
    • As part of food security, report any unusual people or behaviours to your supervisor
  • Perform all other duties assigned


Skills, Experience & Qualifications

  • Strong front-line customer service skills
  • Strong organizational skills
  • Service oriented --- high need to please
  • Excellent interpersonal and communication skills (both verbal & written)
  • High level of accuracy and detailing
  • Proficient and dependable


Education, Technical Qualifications, Experience and Competencies Proficiency Level



  • N/A



  • High school diploma or equivalent


Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The majority of work in the retail store outlet requires employees to stand on their feet

for the entire  8-12 hour shift

  • Physical demands may also include reaching, bending, walking, lifting (up to a maximum

of  50lbs) and performing repetitive actions

  • Please refer to the PDA for all physical requirements of this position


Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The temperature of the environment within the retail store outlet ranges from

68-74 degrees Fahrenheit

  • The production areas are often loud, exceeding 85 decibels, due to the machinery that is

running; earplugs are required to be worn while in the bakery at all times

  • Depending on position, some employees may be exposed to dust; dust masks and

respirators are available if required

We thank each applicant for taking the time and effort to submit your resume, however, only candidates to be interviewed will be contacted. Our organization is committed to promoting the independence, dignity, integration, and equality of opportunity of persons with disabilities by ensuring the accessibility of our facilities and services. Accommodations are available for all parts of the recruitment and selection process. Applicants need to make their required accommodations known in advance.