Customer Service Specialist (Contract)

Aspire Bakeries is a North American baking company with a leadership position in specialty frozen baked goods. Formed from leading bakery companies, its innovative food portfolio includes breads, artisan breads, buns, cookies, donuts, muffins and pastries from beloved brands like La Brea Bakery®, Otis Spunkmeyer®, and Oakrun Farm Bakery®. With 14 bakeries in North America, we are committed to driving innovation, predicting upcoming consumer trends and flavors, and exceeding our customers’ expectations. Aspire Bakeries champions the values of Integrity, Ownership, Customer Focus, Creativity and Care to help us deliver on People Safety, Food Safety, Quality and Collaboration.

Responsibilities:

• Manage and execute the required Daily Calls Plans and input customer orders from same.
• Effectively sell and inform customers of new items, holiday/seasonal deals, and promotions.
• Responsible for establishing and maintaining positive relationships with customers at the store level.
• Effectively communicate with customers and all internal staff regarding orders and deliveries.
• Organize the workflow to meet customer and company deadlines and review the bill to/ ship to information, delivery date, quantities, pricing, etc.
• Resolve customer complaints via phone, email, and mail.
• Answers all inbound customer questions and inquiries.
• Work with the manager to ensure proper customer service is being delivered.
• Some reporting functions as needed. Customer reports, sales reports, SKU tracking, credits/returns. 
• Preparation and input of sample requests for customers and the sales team.

Qualifications:

• Minimum of 3 years of customer service experience or related experience in a customer interfacing function
• Background in food/manufacturing desirable
• Excellent written and verbal communication and conflict-resolution skills
• MS Office and SAP knowledge is helpful
• Spanish/Polish is a plus

Aspire Bakeries is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.