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Director, Customer Development -Retail East


Chicago, IL, US, 60654

Job Type:  Sales

Aspire Bakeries is a North American baking company with a leadership position in specialty frozen baked goods. Formed from leading bakery companies, its innovative food portfolio includes breads, artisan breads, buns, cookies, donuts, muffins and pastries from beloved brands like La Brea Bakery®, Otis Spunkmeyer®, and Oakrun Farm Bakery®. With 15 bakeries in North America, we are committed to driving innovation, predicting upcoming consumer trends and flavors, and exceeding our customers’ expectations. Aspire Bakeries champions the values of Integrity, Ownership, Customer Focus, Creativity and Care to help us deliver on People Safety, Food Safety, Quality and Collaboration.


The Customer Development Director, Retail is a key sales leadership position for the company and is accountable for driving existing company revenue and new item/program implementation within the assigned accounts. 


The ideal candidate is a goal-oriented, customer and growth-focused individual who can quickly establish internal and external relationships and propel the assigned accounts forward. They are a well-balanced leader, particularly adept at driving results through collaboration as this position works closely with cross-functional teams when overseeing and launching new item launches.



  • Manage key customer relationships and accounts to achieve all volume and value goals
  • Serve as an expert on assigned customers and develops strategic customer plans that align with company goals and objectives
  • Lead an internal cross-functional team (ex. Innovation/R&D, Finance, Commercialization) to successfully launch new items/line extensions and achieve the desired result for both customers and Aspire Bakeries
  • Collaborate with VP to define, design, and deliver on key growth strategies, tactics, and action plans for the assigned accounts.
  • Manage sales forecasts and budgets to achieve established goals and deliver profitable growth for assigned accounts
  • Provide leadership and tactical direction to internal company departments in order to achieve outlined performance objectives
  • Lead & participate in presentations, negotiations, sales meetings, and trade shows with key external & internal stakeholders
  • Ensure customer satisfaction and develop lasting relationships with customers to ensure the attainment of all key metrics to drive profitability.



  • 5-7 years minimum of retail sales experience in a senior sales role in a club and/or mainstream retail channel
  • College/University degree required
  • CPG/Food experience strongly preferred
  • Bakery technical skills desired but not required
  • Passion for food with experience and an understanding of food trends and flavor profiles
  • Demonstrated relationships and ability in customer management within specific account
  • Exceptional interpersonal, communication, presentation, negotiation, & relationship-building abilities
  • An entrepreneurial, strategic, and resourceful individual who is a proven hands-on sales leader that thrives in a team environment
  • Flexible personality and able to regularly transition between high-level, strategic work and detailed, tactical work
  • Must be able to drive a car and travel via plane/train, lift up to 45lbs
  • Frequent travel within assigned area of business


At Aspire Bakeries, the health and safety of our associates is our number one priority. In fact, CARE is one of our Core Values. That’s why all offers of employment, where legally permitted, are contingent on the candidate showing proof of being fully vaccinated against COVID-19 to pass our pre-employment requirements.


Candidates may be legally entitled to a reasonable accommodation if the vaccine is medically contraindicated for them, a medical necessity requires a delay in vaccination, or because of a disability. Candidates may also be legally entitled to a reasonable accommodation if receiving the vaccine conflicts with a sincerely held religious belief, practice, or observance. Requests for exemption and reasonable accommodation must be initiated by the candidate prior to date of hire. 


*All medical information collected from candidates, including vaccination information and test results, obtained during the pre-employment process, will be treated in accordance with applicable laws and policies on confidentiality and privacy.  

We thank each applicant for taking the time and effort to submit your resume, however, only candidates to be interviewed will be contacted. Our organization is committed to promoting the independence, dignity, integration, and equality of opportunity of persons with disabilities by ensuring the accessibility of our facilities and services. Accommodations are available for all parts of the recruitment and selection process. Applicants need to make their required accommodations known in advance.